– Toby Moris, Illustrator, Art Director, and Badass
For many products, metrics often describe the customer acquisition goal in enough detail to provide sufficient management guidance. In contrast, the metrics for customer retention do not provide enough color to be a complete management tool. As a result, many young companies overemphasize retention metrics and do not spend enough time going deep enough on the actual user experience. This generally results in a frantic numbers chase that does not end in a great product. It’s important to supplement a great product vision with a strong discipline around metrics, but if you substitute metrics for product vision, you will not get what you want.
– Ben Horowitz in The Hard Thing About Hard Things
Because once you know the back of the fence wasn’t painted, not only can you never un-know it, you can never stop wondering what else wasn’t given that same care and consideration.
I am the lord of song repetition.
It pays to go slow. It’s much easier to add a thing than it is to take something away.