Even worse than not trying to improve their HTML and CSS rendering, some email clients have actually gone backwards. Three years ago, Microsoft decided Outlook 2007 would stop using Internet Explorer to render HTML emails. Before you get all excited, they were replacing it with Microsoft Word. Yes, that Microsoft Word, the word processor. In one version, Outlook went from being decent and understandable to downright terrible at displaying HTML emails from anyone except other Outlook users.
There is a difference between a belief and things you just didn’t know…. No, the fact that you believed it doesn’t make it any more valid or worthwhile, and nobody owes your viewpoint any respect simply because it is yours.
– Jef Rouner, in No, it’s not your opinion. You’re just wrong
Idiots know better.
Leadership. At the end of the day, people are loyal to a leader they believe in. Leading is not managing. Although it is impossible to lead if there is no management. But leading is that special thing. It is charisma, it is strength, it is communication, it is vision, it is listening, it is being there, it is calm, it is connecting, it is trust, faith, and belief. The best founders are great leaders. They may be shitty managers which means they need to find managers to help them. But they are great leaders. One of the things we look for in founders is leadership. If we want to follow them, we believe that others will too.
– Fred Wilson, in Loyalists vs Mercenaries
Searching for answers
I like to think that Comcast’s offices are like crazy adult fun-houses: mirrors, smoke, clowns, human foosball. Oh, and booze. Lots and lots of booze.
Your product team is constantly improving the product – that is the core of retention – but the marketing team has something to offer too: communication.