Great products are not comprised of features. They are the elegant stitching of experiences.
Design is achieving the right balance between familiarity and novelty.
– John Maeda, from an internal product discussion at Automattic
One consistent problem with the feature approach comes when the team tries to wedge more features into an already crowded and complex product. They run the chance of making the product even more difficult to use because the new features don’t dovetail nicely with what already exists.
Jared M. Spool in “Themes: A Small Change to Product Roadmaps with Large Effects”
There is a perception that if we can only scale the delivery of features we will be able to scale customer value.
Jeff Gothelf in “Scaling Agile is hard. Here’s why.“
Things that are true are never owned. They are just shared.
To keep people engaged we need to create limits and pathways for users so it feels familiar. Users won’t tell you because they don’t know it yet, but they’ll appreciate it.