Listening is a prerequisite. Hearing is the skill.
Lots of people can sit on a customer call, and they can listen to what people share. But a skilled productician will hear what isn’t being said, what assumptions are being made, what the root problem is, what the current paradigm might not support.
Product teams overvalue hitting home runs vs hitting 100 singles back to back. This leads them to take bigger swings by going after bigger markets of new users. They get bogged down by trying to establish product-market fit for a new set of users and never fulfill the potential of their current product-market fit.
Bangaly Kaba in “The Adjacent User Theory“
A good product manager is in the selling business: surfacing enough data and insight to sell themselves on investing in a problem, navigating opportunity cost to sell their team on solving the problem, packaging the strategy to sell the company on the idea, and crafting strong positioning to sell people on using the product.
questions > conviction
An important property of teams is that they abstract the complexities of the individuals that compose them. Teams with fewer than four individuals are a sufficiently leaky abstraction that they function indistinguishably from individuals. To reason about a small team’s delivery, you’ll have to know about each on-call shift, vacation, and interruption.
Will Larson, from An Elegant Puzzle: Systems of Engineering Management
They are also fragile, with one departure easily moving them from innovation back into toiling to maintain technical debt.
Leadership doesn’t come from wanting to be a leader. It comes from having followers.
Build for customers, not for deadlines.
Timeboxing
If you want to drive value as quickly as possible, set a timeline at then end of which you want to ship something. Focus relentlessly on cutting scope while still getting to the core use pain point. What you deliver may be a fraction of what you hoped for, but it’s driven by customer value and you released it “on time.” Rinse and repeat. It may take a while to get even your MVP out the door, but you will know that you’re focused on delivering customer value, and you will get a strong sense of your capacity and velocity.
Scopeboxing
If you want to ship an experience (rather than a feature) with a minimum set of functionality, consider scopeboxing. Determine what needs to be involved and derive clear product delivery milestones – user story mapping and slicing the work on both horizontal (user journey) and vertical (lightweight full-function through the stack) can do wonders to help here. Hold back on offering any ETAs to other stakeholders, internal or external – you’re not focused on time under this practice, you’re focused on scope. Relentlessly evaluate if you’ve gotten the scope of each milestone correct by questioning it and sketching out alternatives. Get each into a prospective user’s hands as they go live to see if it’s usable, used, and worth using.
A career ladder is merely a guidebook for your career journey, not the be-all-end-all. At the end of the day, it’s your job to define your own career aspirations/goals, and the manager’s job is to help you get there using the career ladder as a general guidebook. If we were to use travel as an analogy, you must determine your final destination on the map while managers act as guides who set milestones to help you get there. Don’t expect your managers to set the destination for you.
Helena Seo, in “‘Designing’ a Career Ladder for Product Design“
The way I define the product leader’s job is to delight customers, in margin-enhancing, hard-to-copy ways. Your product strategy should define your key hypotheses about how you plan to deliver on these three dimensions. The metrics are how you measure your progress, and the tactics are simply projects or experiments against each of your key strategies.
Gibson Biddle, in How to Run a Quarterly Product Strategy Meeting: A Board Meeting for Product
This is especially true when faced with a multitude of different modes of data: open-end, scale, and rich media like videos. But when your analysis window is tight, you’re likely to fly past that meaty “who-they-are-data,” and scour for the flashy “clear-business-impact-data.”
Kyli Herzberg, Lindsey Brinkworth, Karen Eisenhauer, and Ben Wiedmaier in Foolproof Qualitative Analysis Tactics—For Whether You Have a Month or an Afternoon
The “who” tells you the why, which lets you foster the change management necessary to drive product success. A product that nails the “business impact” without fitting into the workflow and motivations, the “who they are,” of real humans, yields no impact.
